Customer Support Channels 📞
Mr Green operates 24/7 customer support for players in the United Kingdom. The fastest way to reach the team is through live chat, available directly from any logged-in account page. Chat agents typically handle queries about deposits, withdrawals, bonuses, game rules, and technical issues. The service runs around the clock every day of the year.
For non-urgent matters, players can submit queries through the online contact form found in the account Help section. The form requires a subject category and detailed description, making it easier for the support team to route tickets efficiently. Response times for form submissions usually fall within 24 hours.
Email support is available for detailed queries or when attaching documents such as identity verification files. All correspondence is handled through secure channels protected by SSL/TLS 256-bit encryption, the same standard that safeguards financial transactions across the platform.
Response Times
Live chat delivers the fastest resolution for urgent issues. Most conversations begin within two minutes of initiating contact, and straightforward questions often resolve in under ten minutes. More complex account matters may require escalation to specialist teams, which typically respond within the same business day.
Email and form queries receive replies within 24 to 48 hours, depending on case complexity and current support volume. Verification document reviews usually complete within 48 hours of submission. Players who need faster responses should use live chat during peak hours.
Licensing and Regulatory Information
Mr Green holds a licence from the UK Gambling Commission (licence 39264) and the Malta Gaming Authority (MGA/CRP/121/2006). United Kingdom players fall under UKGC jurisdiction, which provides additional dispute-resolution rights if internal complaints remain unresolved. The UKGC licence ensures independent oversight and requires operators to meet strict fairness, security, and responsible-gambling standards.
For gambling harm support, contact the National Gambling Helpline on 0808 8020 133 or visit GambleAware. All services are free, confidential, and available 24/7 to anyone affected by gambling-related problems. The minimum gambling age is 18 and strictly enforced through verification checks on every new account created in 2026.
